• Autosuggest in the Multiple Value Chooser Is Only Showing 300 Entries

    Issue: When selecting multiple values in a string field, it only shows 300 entries in the 'Select...' window.   NOTE: This is expected behaviour, we have limited the number of reords to show to 300.   W...
    Michael Yeh
    last modified by Michael Yeh
  • What does "Merge Source: leaddb" mean?

    Issue Description When you see a Merge activity in a person record's activity log, and under "Merge Source" it says "leaddb", what does that mean? Issue Resolution This means it was merged in Marketo, as opposed to ...
    KCS Integration
    last modified by Roxann McGlumphy
  • Microsoft Dynamics - Custom Entities icon disappears in Admin after Custom Entity Sync

    Issue Description After enabling sync on a Dynamics Custom Entity and starting sync on the Entity, the "Custom Entity" icon in Admin disappears Issue Resolution This is expected behavior. In order to ensure that onl...
    KCS Integration
    last modified by KCS Integration
  • Removing Unsubscribe Text from the "Admin > Email" Section

    Issue Description If the text is removed from the "Unsubscribe" text at the Admin level, will this immediately apply to every email in Marketing Activities or, will Marketo ask you to re-approve each email once ...
    KCS Integration
    last modified by Roxann McGlumphy
  • Our Support Partnership....Help Us, Help You

    Welcome to the Marketo Support Solutions Blog!  The Marketo Support team is full of ideas and thoughts that we want to share with our customers, so from time to time you'll see updated blog posts from many of ou...
    Kenneth Law
    last modified by Kenneth Law
  • Web Personalization (RTP) FAQ - Segments and Campaigns

    FAQs Included in this Article:   Overview Are RTP campaign designs responsive Can you see how your RTP campaigns will be displayed on multiple devices Can campaigns be displayed only on one page ...
  • Get Lead Activities REST API is not returning any activities

    Issue Description The Get Lead Activities REST API is not returning any activities even though the lead referenced definitely has multiple activities of the type being called.   REQUEST: https://[munchkinID].mkto...
    KCS Integration
    last modified by Vishal Sharma
  • Unable to Hide SFDC Standard Fields From Sync

    Issue Description A standard field in Salesforce is syncing to Marketo, and the field is not present in SFDC Field Level Security to hide from the Sync Integration User.    Issue Resolution It is not p...
    KCS Integration
    last modified by Roxann McGlumphy
  • Error Occurs When Trying To Edit Formula Field Rules

    Issue Description When attempting to edit the rules of a Formula field through the Field Management menu, a system error popup occurs. Issue Resolution This is most often caused by the presence of a special characte...
    KCS Integration
    last modified by Roxann McGlumphy
  • Socially acquired member of a program

    Issue Description What is meant by the socially acquired member of a program such as a webinar program? Issue Resolution Leads acquired by the following Social Apps are part of the "Socially Acquired" count -  ...
    KCS Integration
    last modified by Roxann McGlumphy
  • Marketo Field Limits by Field Type

    Issue Description Several types of fields in Marketo have requirements for the type of data that can be stored, as well as the limit to how much data can be contained in that field type. The Custom Field Type Glossary...
    1507095077414__vishals@grazitti.com
    last modified by Roxann McGlumphy
  • FailedWebex API call error: validation: Parsing Error

    Issue Description When trying to approve the Launchpoint connection between Marketo and Webex you receive the following error:   FailedWebex API call error: validation: Parsing Error : An invalid XML character ...
    KCS Integration
    last modified by Roxann McGlumphy
  • Merged Lead Has "Change Data Value" Activity But No Value in Field

    Issue Description You have a record with a "Change Data Value" activity, but that field doesn't have a value on the current record. There's also an anonymous lead merge (which can be identified by looking for a Merge ...
    KCS Integration
    last modified by Roxann McGlumphy
  • Durable Unsubscribe

    We have enhanced the behavior of the unsubscribe functionality to make it “durable”.  We have added a master email status, which is separate from the unsubscribe flag visible on the lead detail record...
    9588451ecc601f1a2620c0a3338f73ddec06dbf4
    last modified by Miyuki Hazeyama
  • How Marketo Sends Email Using Marketo Sales Insight

    Issue Description Describes the difference between emails sent with the Sales Insight plugin for Outlook/Gmail and the emails sent using Sales Insight in Salesforce   Issue Resolution While Sales Insight for Ou...
    KCS Integration
    last modified by Vishal Sharma
  • Keep Link Tracking, Disable Mkt_Tok

    Issue Description How to disable the Marketo tracking token without disabling link tracking.   Issue Resolution Within the <a> tag, you can add a specific class: class="mktNoTok" and this will disable the...
    KCS Integration
    last modified by Miles Ybaben
  • GoToWebinar Authentication Change – Take Action Before 10/1/2019

    This document only applies to a subset of Marketo customers that were contacted on August 26, 2019. If you are unsure if this applies to your Marketo subscription, please Contact Marketo Support at http...
    AnneMarie Covelli
    last modified by AnneMarie Covelli
  • Managing Authorized Support Contacts

    In order to manager authorized support contacts you must be set up as a Support Administrator on your Support Entitlement with Marketo.   1. Log into the Marketo Community and click Support, then click on the S...
    Kenneth Law
    last modified by Kenneth Law
  • Can variables in emails/guided landing pages be made dynamic?

    Issue Description Often times variables are used in emails and guided landing pages for marketers to quickly and easily change a link URL in a CTA button, however these links cannot be made dynamic when used with a va...
    KCS Integration
    last modified by Roxann McGlumphy
  • Facebook Authorization Error - Custom Audience

    Issue Description Attempting to push a custom audience results onto a Facebook Authorization Error visible in Notifications.   Some custom audiences can be pushed and it appears to be only affecting a certain Ad...
    KCS Integration
    last modified by Cedric Roxas