• Email HTML Not Showing Correct Color and Format

    Issue Description When opening the downloaded HTML of a new email created from a template in Marketo, the email appears to be broken in colour and format. The preview of the downloaded HTML of the email does not have...
    KCS Integration
    last modified by Roxann McGlumphy
  • The Difference Between 'Person was Created' and 'Created At' Filters

    Issue Description Within a Smart List, there are two filters: 'Person was Created' and 'Created At'; both similarly named but qualifying different records.      Issue Resolution The 'Person was Created...
    KCS Integration
    last modified by Miles Ybaben
  • Contact Marketo Support

      Marketo offers a number of ways to contact Marketo Support directly for assistance in our different support regions. Support Portal (https://support.marketo.com) The Marketo Support Portal features a web form s...
    08b21bd4b65c4441fd72920f489da6afa097beae
    last modified by Kenneth Law
  • Links in Interesting Moments Are Not Clickable in Sales Insight

    Issue Description Links in Interesting Moments viewed in Salesforce Sales Insight section are not clickable. Trying alternative methods of inserting links, such as in <a> tags, still result in being unable ...
    KCS Integration
    last modified by Roxann McGlumphy
  • Difference between the Acquisition Program and Acquisition Program Name

    Issue Description There are two filters available (Acquisition Program and Acquisition Program Name), but only Acquisition Program Name appears in the lead record and is available as a column in the lead views.  ...
    KCS Integration
    last modified by Roxann McGlumphy
  • Salesforce Sync Error: Daily API Limit Reached

    Issue Description You receive an error "Salesforce Sync Error: Daily API Limit Reached" or "TotalRequests Limit Exceeded"   Issue Resolution The API limit for Salesforce is determined by your Salesforce agree...
    1507095077414__vishals@grazitti.com
    last modified by Vishal Sharma
  • IP Restrictions Not Enforced When Logging In Via SSO

    Issue Description You have IP login restrictions set up per documentation, but you're logged in via SSO from an IP that isn't whitelisted, or is blacklisted.   Issue Resolution Marketo cannot enforce IP lo...
    KCS Integration
    last modified by Roxann McGlumphy
  • How to Repair Marketo Sales Insight Setup & Configuration Problems

    If you tried to Verify the Setup and Configuration of Marketo Sales Insight via the Sales Insight tab in the Admin section of Marketo Lead Management, and the MSI Status wasConfiguration Problem, a configuration error...
  • Receiving 'Error: Nested Editable Element: ...' when editing a template

    Issue Description When editing a template and you validate the HTML, you receive an error of 'Error: Nested Editable Element: ...' with the id of the element following causing you to not be able to approve the templat...
    KCS Integration
    last modified by Roxann McGlumphy
  • MSI Unable to send Operational Emails to Unsubscribed Recipients

    Issue Description Unable to send Operational Email via Marketo Sales Insight when the lead is flagged as unsubscribed.   Issue Resolution Check the settings for your Sales Emails in Admin > Sales Insights.&#...
    KCS Integration
    last modified by Roxann McGlumphy
  • Required Profile Permissions in Salesforce for Marketo Sync

    Required Profile Permissions for Marketo Synchronization API Enabled Manage Public Documents Manage Public Templates Edit HTML Templates Edit Events Edit Tasks Convert Leads Transfer Lead* Transfer Record* En...
    9588451ecc601f1a2620c0a3338f73ddec06dbf4
    last modified by Vishal Sharma
  • Email Links Aren’t Going to Right Location

    Issue Description When any link within an Email is clicked, the user is redirected to the wrong page. Issue Resolution This can occur when Branded Tracking Links have been incorrectly configured and the user is bein...
    KCS Integration
    last modified by Roxann McGlumphy
  • Dynamics Sync Error - "A record was not created or updated because a duplicate of the current record already exists"

    Issue Description When syncing records between Marketo and Dynamics, an error is received of "Marketo is unable to update the following records in Microsoft Dynamics" due to "A record was not created or updated b...
    KCS Integration
    last modified by Roxann McGlumphy
  • Unable to Clone Program From One Workspace to Another Workspace

    Issue Description Unable to clone program from one workspace to another workspace resulting in a Not Allowed message: “The following assets are in use or used by other assets:…” The listed assets in...
    KCS Integration
    last modified by Roxann McGlumphy
  • Difference Between Email Bounce Filters

    Issue Description There are two email bounce filters and they both appear to function the same. Issue Resolution There are two email bounce filters: Email Bounces and Email Bounces Soft The Email Bounces filter onl...
    KCS Integration
    last modified by Roxann McGlumphy
  • "Sync to Salesforce" Flow Step Choice of "Do Nothing" Uses Auto-Assign

    Issue Description When using the "Sync to Salesforce" flow step and setting up choices, selecting "Do Nothing" uses the Auto-Assignment Rules in Salesforce.   Issue Resolution This is expected. For this flow st...
    KCS Integration
    last modified by Roxann McGlumphy
  • Support Portal - Universal ID Enhancement

    Greetings Nation!   Marketo Support has released a few new features into our Support Portal to better align how the Case Submission and Case Management activities work with Universal ID.   1. Default insta...
    Kenneth Law
    last modified by Kenneth Law
  • Reporting on A/B tests emails in Email reports

    Issue Description Why does some emails do not appear as an 'Email Filter' option in an Email/Email Link Performance Report? https://docs.marketo.com/display/public/DOCS/Filter+Assets+in+an+Email+Report   Issue ...
    KCS Integration
    last modified by Vishal Sharma
  • Communication Limits Issue Impact Update

    BackgroundThis document provides updated information for customers that were impacted by the Communication Limits issue beginning on June 11, 2019, or June 14, 2019, depending on the data center your instance is ...
    Justin Buckner
    last modified by AnneMarie Covelli
  • NULL Value Qualifying for Smart List Filter With "Less Than" Operator

    Issue Description A Smart List with a filter for an integer field with a specified range value, such as 'less than 100', is qualifying records that have a NULL(empty) value for the integer field.    Issue R...
    KCS Integration
    last modified by Roxann McGlumphy