• Google AdWords and Revenue Tracking through Marketo

    Issue Description   Depending on the marketing strategy, Google AdWords can be a significant portion of the marketing mix.  With any significant expense, your marketing team will be asked to display a retur...
    KCS Integration
    last modified by Adam Glasser
  • Prevent a Newly-Synced Field in SFDC From Creating Two Fields in Marketo

    Issue Description You want to prevent a situation where you create or sync a new field on the Lead and Contact objects in SFDC and two fields are created in Marketo, one mapped to Lead and the other mapped to Contact....
    1507095077414__vishals@grazitti.com
    last modified by Roxann McGlumphy
  • Marketo Skill Builder Group Consulting Sessions

    Just joined the Marketo family? Want to expand your Marketo skill set? Join us for interactive group discussions offering an open forum to learn best practices from a Marketo expert and your peers.   Marketo Ski...
    Kenneth Law
    last modified by Jamilyn Barna
  • Microsoft Dynamics SOAP to Web (REST) API Upgrade

    NOTE: Due to code freeze periods the dates below have been pushed back and are tentative targets only.   **Instructions & FAQs are attached at the bottom of this article**   As part of the continued i...
    Matt Pergram
    last modified by Matt Pergram
  • How to Change the Support Admin For Your Marketo Instance

    Issue Description The support admin for your Marketo instance has moved on to another position or is no longer with the company and you need to update the Support Admin information.   Issue Resolution Please c...
    Roxann McGlumphy
    last modified by Roxann McGlumphy
  • How to Access the Support Contract Details For Your Marketo Account

    Issue Description Where to find details for the support contract for your Marketo account.   Issue Resolution General details on Marketo's support offerings are found here - About Support.   For spe...
    Roxann McGlumphy
    last modified by Roxann McGlumphy
  • How Filter Logic Applies to Triggers and Filters in a Smart Campaign

    Issue Description This describes the difference in how filter logic applies to triggers and filters in a Smart Campaign Smart List.   Issue Resolution You can view the video on this here.   Filter logic i...
    1507095077414__vishals@grazitti.com
    last modified by Roxann McGlumphy
  • Internal Support Documentation Placeholder

    Issue Description Unable to attach internal support articles from Sharepoint to case. Issue Resolution Attach this article instead and replace this article's title and URL with the title and URL of the internal Shar...
    KCS Integration
    last modified by KCS Integration
  • Enabling Marketo Sales Insight on Salesforce Lightning

    Issue Description Your business has begun using Salesforce Lightning and you are wondering if there are specific steps or extra requirements for enabling MSI within Lightning.   Issue Resolution Marketo Sales In...
    1507095077414__vishals@grazitti.com
    last modified by Vishal Sharma
  • User creation errors - "This userid is in use. Choose another email"

    Issue Description When trying to add a user to Marketo we get 'User creation errors - "This userid is in use. Choose another email" ' due to the fact that email addresses need to be unique across ALL Marketo instances...
    KCS Integration
    last modified by Roxann McGlumphy
  • How to Use Campaign ID to obtain Program ID with API Calls

    Issue Description How to Pull Data for Program ID, similarly to Campaign ID. (Example): Pull Individual Program Activity Data, then join Data with Programs via Program ID. Issue Resolution [Note]: You can not get t...
    KCS Integration
    last modified by Roxann McGlumphy
  • Is there a way for a user to see or pull which users used data towards their daily Bulk API usage?

    Issue Description Is there a way for a user to see or pull which users used data towards their daily Bulk API usage? Issue Resolution The API will allow you to see if the user you are connected with has used data, b...
    KCS Integration
    last modified by Roxann McGlumphy
  • Hidden Form Field Not Populating With Autofill Set

    Issue Description Hidden form is not populating even though Autofill is set and default values are assigned. Issue Resolution One reason for this behavior is because the hidden form field is set to required. This is...
    KCS Integration
    last modified by Roxann McGlumphy
  • Missing Form Action Options in Older Forms

    Issue Description You noticed that there are form actions missing from the Form Actions dropdown. The following options should be missing: Approve Draft (If form is in a draft state) Preview Clone For...
    KCS Integration
    last modified by Roxann McGlumphy
  • Error "Too Many Custom Fields" When Adding Visible Fields to Smart List View

    Issue Description When adding visible fields for a Smart List view: https://docs.marketo.com/display/public/DOCS/Create+and+Change+Views+for+Lists+and+Smart+List   A message "too many custom fields" may appear ...
    KCS Integration
    last modified by Roxann McGlumphy
  • Reporting on A/B tests emails in Email reports

    Issue Description Why does some emails do not appear as an 'Email Filter' option in an Email/Email Link Performance Report? https://docs.marketo.com/display/public/DOCS/Filter+Assets+in+an+Email+Report   Issue ...
    KCS Integration
    last modified by Vishal Sharma
  • Migrating from SSL to Secured Domains

    What’s changing? Previously, customers could choose whether they wanted to secure their pages and tracking links via SSL. The responsibility of procuring, maintaining, renewing, and securely sending the certific...
    Roxann McGlumphy
    last modified by Matt Pergram
  • How to add days to system date

    Issue Description Is there a way I can populate a field with the system date token, plus a certain amount of days? ie. Change Data Value = Date + X days. Issue Resolution As long as the field type is date or datetim...
    KCS Integration
    last modified by Roxann McGlumphy
  • How to Filter for Empty or Null Fields in RCE

    Issue Description You want to add a filter to your RCE report to only include records that do not have a value for a certain field. Issue Resolution You can use the field value "Not Available" in the filter module f...
    KCS Integration
    last modified by Roxann McGlumphy
  • 'Not Allowed - Token key not found' Error when Approving an Email Asset

    Issue Description You're receiving an error that states 'Not Allowed - Error approving <asset-name> - {{token-name}} : Token key not found' when trying to approve an email asset.   Issue Resolution T...
    KCS Integration
    last modified by Roxann McGlumphy