• Web Personalization (RTP) FAQ - Segments and Campaigns

    FAQs Included in this Article:   Overview Are RTP campaign designs responsive Can you see how your RTP campaigns will be displayed on multiple devices Can campaigns be displayed only on one page ...
  • Form Pre-Fill Feature Upgrade

    With the evolving best practices and awareness around data privacy, Marketo will be upgrading how we handle form pre-fill.   What change is being made? Starting April 24, 2019, Marketo will only pre-fill form fie...
    Roxann McGlumphy
    last modified by Roxann McGlumphy
  • Get Lead Activities REST API is not returning any activities

    Issue Description The Get Lead Activities REST API is not returning any activities even though the lead referenced definitely has multiple activities of the type being called.   REQUEST: https://[munchkinID].mkto...
    KCS Integration
    last modified by Vishal Sharma
  • Unable to Hide SFDC Standard Fields From Sync

    Issue Description A standard field in Salesforce is syncing to Marketo, and the field is not present in SFDC Field Level Security to hide from the Sync Integration User.    Issue Resolution It is not p...
    KCS Integration
    last modified by Roxann McGlumphy
  • Error Occurs When Trying To Edit Formula Field Rules

    Issue Description When attempting to edit the rules of a Formula field through the Field Management menu, a system error popup occurs. Issue Resolution This is most often caused by the presence of a special characte...
    KCS Integration
    last modified by Roxann McGlumphy
  • Socially acquired member of a program

    Issue Description What is meant by the socially acquired member of a program such as a webinar program? Issue Resolution Leads acquired by the following Social Apps are part of the "Socially Acquired" count -  ...
    KCS Integration
    last modified by Roxann McGlumphy
  • Marketo Field Limits by Field Type

    Issue Description Several types of fields in Marketo have requirements for the type of data that can be stored, as well as the limit to how much data can be contained in that field type. The Custom Field Type Glossary...
    1507095077414__vishals@grazitti.com
    last modified by Roxann McGlumphy
  • FailedWebex API call error: validation: Parsing Error

    Issue Description When trying to approve the Launchpoint connection between Marketo and Webex you receive the following error:   FailedWebex API call error: validation: Parsing Error : An invalid XML character ...
    KCS Integration
    last modified by Roxann McGlumphy
  • Merged Lead Has "Change Data Value" Activity But No Value in Field

    Issue Description You have a record with a "Change Data Value" activity, but that field doesn't have a value on the current record. There's also an anonymous lead merge (which can be identified by looking for a Merge ...
    KCS Integration
    last modified by Roxann McGlumphy
  • Durable Unsubscribe

    We have enhanced the behavior of the unsubscribe functionality to make it “durable”.  We have added a master email status, which is separate from the unsubscribe flag visible on the lead detail record...
    9588451ecc601f1a2620c0a3338f73ddec06dbf4
    last modified by Miyuki Hazeyama
  • How Marketo Sends Email Using Marketo Sales Insight

    Issue Description Describes the difference between emails sent with the Sales Insight plugin for Outlook/Gmail and the emails sent using Sales Insight in Salesforce   Issue Resolution While Sales Insight for Ou...
    KCS Integration
    last modified by Vishal Sharma
  • Program Status in RCE not sorted the same way as setup in Program Channel

    Issue: When building 'Program Membership Analysis' reports in RCE, the Program Status is not sorted according to the step values in the Program Channel.   For example in the below screenshot: The value of th...
    Michael Yeh
    last modified by Michael Yeh
  • Keep Link Tracking, Disable Mkt_Tok

    Issue Description How to disable the Marketo tracking token without disabling link tracking.   Issue Resolution Within the <a> tag, you can add a specific class: class="mktNoTok" and this will disable the...
    KCS Integration
    last modified by Miles Ybaben
  • GoToWebinar Authentication Change – Take Action Before 10/1/2019

    This document only applies to a subset of Marketo customers that were contacted on August 26, 2019. If you are unsure if this applies to your Marketo subscription, please Contact Marketo Support at http...
    AnneMarie Covelli
    last modified by AnneMarie Covelli
  • Managing Authorized Support Contacts

    In order to manager authorized support contacts you must be set up as a Support Administrator on your Support Entitlement with Marketo.   1. Log into the Marketo Community and click Support, then click on the S...
    Kenneth Law
    last modified by Kenneth Law
  • Can variables in emails/guided landing pages be made dynamic?

    Issue Description Often times variables are used in emails and guided landing pages for marketers to quickly and easily change a link URL in a CTA button, however these links cannot be made dynamic when used with a va...
    KCS Integration
    last modified by Roxann McGlumphy
  • Facebook Authorization Error - Custom Audience

    Issue Description Attempting to push a custom audience results onto a Facebook Authorization Error visible in Notifications.   Some custom audiences can be pushed and it appears to be only affecting a certain Ad...
    KCS Integration
    last modified by Cedric Roxas
  • Statistics section on a Marketo Landing Page asset

    Issue Description How are page views and form fills counted in the statistics section of a Marketo Landing Page asset.     How they're calculated When viewing the Landing Page asset in either Design Stu...
    1507095077414__vishals@grazitti.com
    last modified by Mike Reynolds
  • Smart Campaign Returns N/A Existing People When Viewing the Leads Affected

    Issue Description The Smart Campaign is returning N/A existing people when viewing the leads affected.   Issue Resolution Check the names of any Smart Lists referenced in the campaign's Smart List and ensur...
    KCS Integration
    last modified by Roxann McGlumphy
  • Email Program Audience Is Showing a Different Number Than the Program Membership Count

    Issue Description After the Email blast program is run, the Audience count is a different number than the members of the Email Program itself.      Issue Resolution The Audience S...
    KCS Integration
    last modified by Roxann McGlumphy