• "Sync to Salesforce" Flow Step Choice of "Do Nothing" Uses Auto-Assign

    Issue Description When using the "Sync to Salesforce" flow step and setting up choices, selecting "Do Nothing" uses the Auto-Assignment Rules in Salesforce.   Issue Resolution This is expected. For this flow st...
    KCS Integration
    last modified by Roxann McGlumphy
  • Reporting on A/B tests emails in Email reports

    Issue Description Why does some emails do not appear as an 'Email Filter' option in an Email/Email Link Performance Report? https://docs.marketo.com/display/public/DOCS/Filter+Assets+in+an+Email+Report   Issue ...
    KCS Integration
    last modified by Vishal Sharma
  • Communication Limits Issue Impact Update

    BackgroundThis document provides updated information for customers that were impacted by the Communication Limits issue beginning on June 11, 2019, or June 14, 2019, depending on the data center your instance is ...
    Justin Buckner
    last modified by AnneMarie Covelli
  • NULL Value Qualifying for Smart List Filter With "Less Than" Operator

    Issue Description A Smart List with a filter for an integer field with a specified range value, such as 'less than 100', is qualifying records that have a NULL(empty) value for the integer field.    Issue R...
    KCS Integration
    last modified by Roxann McGlumphy
  • Email Script (Velocity) My.Tokens Not Displaying Default Values

    Issue Description Velocity scripted tokens are not displaying the default value in the asset if the information required for the token is not in the database.o   Issue Resolution Email Script tokens are not desi...
    KCS Integration
    last modified by Roxann McGlumphy
  • Communication Limits Issue: FAQ

    Background Frequently Asked Questions (FAQ) What email smart campaigns could have been affected? Why are batch email campaigns with more than 2,000 leads likely to have been affected? Why are batch email...
    AnneMarie Covelli
    last modified by AnneMarie Covelli
  • Multiple Domains (CNAMEs) in a Single Marketo Instance

    Some businesses using Marketo find it necessary to use multiple domains in their instance.  This allows them to have some of their landing pages branded with one product or division within their business, or even...
    John Clark
    last modified by John Clark
  • Adding New Field to MSD Custom Object Sync Stuck on "Fieldname(syncing…)"

    Issue Description When adding a new field to MSD Custom Object sync, the field just reports Fieldname(syncing...) and never actually syncs.   Issue Resolution The current workaround would involve the following:...
    KCS Integration
    last modified by Roxann McGlumphy
  • Flashing Clock Icon on Batch Campaign

    Issue Description Why is there is a flashing clock icon next to a scheduled batch campaign?   Issue Resolution Any time the icon in the tree view is flashing it is indicative of an error condition in the campai...
    KCS Integration
    last modified by Roxann McGlumphy
  • Calendar Not Displaying All Engagement Program Casts

    Issue Description Only three Engagement Program casts are shown in the Calendar but the program has more casts than that.   Issue Resolution The Global Calendar is not designed to show every cast of an Engageme...
    KCS Integration
    last modified by Roxann McGlumphy
  • New Customer Group Office Hours

    Just joined the Marketo family? Want to learn more about how to use Marketo? Drop by one of our Office Hours!   Group Office Hours are one-hour sessions for you to virtually connect with a marketing automation e...
    Kenneth Law
    last modified by Jamilyn Barna
  • Understand your Gmail reputation using their Postmaster Tools

    Set Up Google's Postmaster ToolsIf you send a large volume of emails to Gmail users, you can use Postmaster Tools to see: If users are marking your emails as spam Whether you’re following Gmail's best practice...
    Kiersti Esparza
    last modified by Kiersti Esparza
  • Unsupported Velocity Tools Disabled in June 2019 Release

    To enhance the stability of Marketo’s email assembly infrastructure, we are disabling some Velocity Script functionality on June 14, 2019.   What change is being made? The following Velocity Tools will perm...
    Roxann McGlumphy
    last modified by Roxann McGlumphy
  • Sends Type Column Symbol Definitions in Email Insights Sends Report

    Issue Description Email Insights Sends page has a column in the list of assets for the Type of asset, but does not define the icon used.    Issue Resolution The Type column in the Sends page in Ema...
    KCS Integration
    last modified by Roxann McGlumphy
  • Email Editor 1.0 is Being Deprecated June 18th

    Overview What are some benefits of using Email Editor 2.0? Deprecation Details Recommendation Frequently Asked Questions (FAQ) How do I know which email editor I’m using? How do I convert m...
    AnneMarie Covelli
    last modified by Matt Pergram
  • Lead Score Data Fix

    This document provides an overview of the recent lead Change Score issue that impacted a subset of customers across our data centers beginning on June 11, 2019. All customers that were impacted were emailed details of...
    Justin Buckner
    last modified by Justin Buckner
  • Merging Person Records Disconnects Marketo Custom Object Record

    Issue Description After merging Person Records in Marketo, the Marketo Custom Object that was present on one of the duplicate records is now missing.   Issue Resolution   Marketo Custom Objects (CO) Record...
    KCS Integration
    last modified by Roxann McGlumphy
  • Date range filter in RCE only returning old dates

    Issue Description When attempting to utilize date filter in RCE, the pick-list for available dates is only showing dates in the past, not current dates.   Issue Resolution The date pick-list retrieves ...
    KCS Integration
    last modified by Roxann McGlumphy
  • Difference between the Acquisition Program and Acquisition Program Name

    Issue Description There are two filters available (Acquisition Program and Acquisition Program Name), but only Acquisition Program Name appears in the lead record and is available as a column in the lead views.  ...
    KCS Integration
    last modified by Roxann McGlumphy
  • GoToWebinar Maintenance Impact

    Overview: GoToWebinar will be conducting scheduled maintenance on Saturday, June 29th from 5:00 AM UTC - 9:00 AM UTC and Sunday, June 30th from 5:00 AM UTC - 9:00 AM UTC. During the maintenance window, users will not ...
    Justin Buckner
    last modified by AnneMarie Covelli