• User Permissions: List Import vs. Advanced List Import

    Issue Description When setting permissions for a new user role, you need to know the difference between the List Import and Advanced List Import permissions.   Issue Resolution Advanced List Import gives the us...
    KCS Integration
    last modified by Roxann McGlumphy
  • Lead ID missing from list export

    Issue Description Upon cloning and selecting the "All Columns" upon exporting people from Marketo the Lead ID column is missing from the export. Issue Resolution It is expected that the Lead ID is not included in th...
    KCS Integration
    last modified by Roxann McGlumphy
  • Migrating MS Dynamics integration to a new Marketo sandbox instance

    Issue Description How to migrate the MS Dynamics integration from the old Marketo sandbox into a new Marketo sandbox instance.       Issue Resolution There are a couple of actions that are neces...
    KCS Integration
    last modified by Roxann McGlumphy
  • Determining your Default Workspace in Marketo

    Issue Description How to determine which of your Marketo Workspaces is the original default workspace.   Issue Resolution Determining your Default Workspace can easily be done, by following the detailed steps b...
    KCS Integration
    last modified by Roxann McGlumphy
  • Syncing Contacts without Company name

    Issue Description Leads and Contacts must have a Last Name and Company Name in order to sync to Salesforce. When this data is not available on records it is recommended to setup a default value for these two required ...
    KCS Integration
    last modified by KCS Integration
  • Unable to View Marketo emails in Salesforce Lightning

    Issue Description After switching to Salesforce Lightning, you receive the following error when trying to open a copy of a Marketo email: "You can't preview or edit Classic templates on the Email Templates home page....
    KCS Integration
    last modified by Roxann McGlumphy
  • Duplicates with source = New person

    Issue Description There are duplicate leads with person source = New Person. Where are these coming from? Issue Resolution They are manually created leads. When you manually enter people, Marketo will not autom...
    KCS Integration
    last modified by Roxann McGlumphy
  • Success Path Analyzer Conv % vs RCE Conversion Ratio (all types)

    Issue Description Even though the Success Path Analyzer and the RCE report may be looking at the same thing (e.g the conversions from one stage to another), the numbers in Success Path Analyzer and RCE Conversion Rati...
    KCS Integration
    last modified by KCS Integration
  • TLS 1.0 & 1.1 Deprecation FAQ

    **Nov. 11, 2019 update: In a continued effort to integrate with Adobe's release structure, we are shifting the deprecation of TLS 1.0 and TLS 1.1 to January 13, 2020.   To align with Adobe’s world...
    Matt Pergram
    last modified by Matt Pergram
  • Token not populating - {{member.webinar url}}

    Issue Description The {{member.webinar url}} does not populate when a webinar confirmation email is sent by an Email Program.   Issue Resolution If you use an Email Program within an Event program to send a con...
    1507095077414__vishals@grazitti.com
    last modified by Mike Reynolds
  • Setting Up Marketo SSO with Okta

    Issue Description You are trying to configure Marketo and Okta for SSO, but encounter errors.   Issue Resolution 1. Log in to Okta and go to the admin section.   2. Click "add applications" then "create...
    KCS Integration
    last modified by Roxann McGlumphy
  • The max number of the IP addresses to add to API whitelist

    Issue Description Under Web Services > IP Restrictions, you would like to add a lot of IP addresses to whitelist for IP-based API access. The steps are described here: https://docs.marketo.com/display/public/D...
    KCS Integration
    last modified by Roxann McGlumphy
  • API User email address

    Issue Description Does the email address assigned to the API user need to be an email address maintained by an actual person? https://docs.marketo.com/display/public/DOCS/Create+an+API+Only+User   Issue Resolut...
    KCS Integration
    last modified by Cedric Roxas
  • Lead Unsubscribed With Reason: 'lead unsubscribed from list unsubscribe.'

    Issue Description You have found the phrase 'lead unsubscribed from list unsubscribe.' as the listed reason for a person being marked as Unsubscribed, or you are seeing it in the details of a 'Unsubscribe Email' actio...
    KCS Integration
    last modified by Roxann McGlumphy
  • Remove / Block SOAP API Integration

    Issue Description SOAP Credentials can not be removed once entered into Marketo   Issue Resolution While SOAP Credentials are not able to be removed, users can block the integration. This can be done by...
    KCS Integration
    last modified by Roxann McGlumphy
  • Set AdWords Conversion button is missing from Stage Actions drop down

    Issue Description When linking Google AdWords account to a Marketo Revenue Model and adding the Google Adwords conversion in the Revenue Model, Set AdWords Conversion button is missing from the Sta...
    KCS Integration
    last modified by Roxann McGlumphy
  • Marketo Engage Status Page Migration

    We are excited to announce that on November 30, 2019, all the familiar content on the Marketo Engage Status Page will be migrated and available on the Adobe Status Page. This move allows us to leverage Adobe...
    Matt Pergram
    last modified by AnneMarie Covelli
  • Facebook Lead Ad Error: Insufficient Permissions

    Issue Description You receive the following notification: The user you have authorized for you Facebook Lead Ads Launchpoint Service may have Insufficient Permissions.     Issue Resolution Visit the Fa...
    KCS Integration
    last modified by Roxann McGlumphy
  • Unable to Clone Program From One Workspace to Another Workspace

    Issue Description Unable to clone program from one workspace to another workspace resulting in a Not Allowed message: “The following assets are in use or used by other assets:…” The listed assets in...
    KCS Integration
    last modified by Roxann McGlumphy
  • Microsoft Dynamics SOAP to Web (REST) API Upgrade

    **Instructions & FAQs are attached at the bottom of this article**   As part of the continued investment in our Microsoft partnership, the native Marketo Engage / Dynamics integration is being upgraded to a...
    Matt Pergram
    last modified by Roxann McGlumphy