• Internal Support Documentation Placeholder

    Issue Description Unable to attach internal support articles from Sharepoint to case. Issue Resolution Attach this article instead and replace this article's title and URL with the title and URL of the internal Shar...
    KCS Integration
    last modified by KCS Integration
  • Enabling Marketo Sales Insight on Salesforce Lightning

    Issue Description Your business has begun using Salesforce Lightning and you are wondering if there are specific steps or extra requirements for enabling MSI within Lightning.   Issue Resolution Marketo Sales In...
    1507095077414__vishals@grazitti.com
    last modified by Vishal Sharma
  • User creation errors - "This userid is in use. Choose another email"

    Issue Description When trying to add a user to Marketo we get 'User creation errors - "This userid is in use. Choose another email" ' due to the fact that email addresses need to be unique across ALL Marketo instances...
    KCS Integration
    last modified by Roxann McGlumphy
  • How to Use Campaign ID to obtain Program ID with API Calls

    Issue Description How to Pull Data for Program ID, similarly to Campaign ID. (Example): Pull Individual Program Activity Data, then join Data with Programs via Program ID. Issue Resolution [Note]: You can not get t...
    KCS Integration
    last modified by Roxann McGlumphy
  • Is there a way for a user to see or pull which users used data towards their daily Bulk API usage?

    Issue Description Is there a way for a user to see or pull which users used data towards their daily Bulk API usage? Issue Resolution The API will allow you to see if the user you are connected with has used data, b...
    KCS Integration
    last modified by Roxann McGlumphy
  • Hidden Form Field Not Populating With Autofill Set

    Issue Description Hidden form is not populating even though Autofill is set and default values are assigned. Issue Resolution One reason for this behavior is because the hidden form field is set to required. This is...
    KCS Integration
    last modified by Roxann McGlumphy
  • Missing Form Action Options in Older Forms

    Issue Description You noticed that there are form actions missing from the Form Actions dropdown. The following options should be missing: Approve Draft (If form is in a draft state) Preview Clone For...
    KCS Integration
    last modified by Roxann McGlumphy
  • Error "Too Many Custom Fields" When Adding Visible Fields to Smart List View

    Issue Description When adding visible fields for a Smart List view: https://docs.marketo.com/display/public/DOCS/Create+and+Change+Views+for+Lists+and+Smart+List   A message "too many custom fields" may appear ...
    KCS Integration
    last modified by Roxann McGlumphy
  • Reporting on A/B tests emails in Email reports

    Issue Description Why does some emails do not appear as an 'Email Filter' option in an Email/Email Link Performance Report? https://docs.marketo.com/display/public/DOCS/Filter+Assets+in+an+Email+Report   Issue ...
    KCS Integration
    last modified by Vishal Sharma
  • Marketo System Uptime and Deliverability Score

    System Uptime and Reliability  Month Uptime November 2019 99.942% October 2019 99.945% September 2019 99.963% August 2019 99.489% July 2019 99.980% June 2019 99.750% May 2019 99.800% April 2019 99.980% March ...
    AnneMarie Covelli
    last modified by AnneMarie Covelli
  • Marketo Engage Status Page Migration

    We are excited to announce that on November 30, 2019, all the familiar content on the Marketo Engage Status Page will be migrated and available on the Adobe Status Page. This move allows us to leverage Adobe...
    Matt Pergram
    last modified by AnneMarie Covelli
  • Migrating from SSL to Secured Domains

    What’s changing? Previously, customers could choose whether they wanted to secure their pages and tracking links via SSL. The responsibility of procuring, maintaining, renewing, and securely sending the certific...
    Roxann McGlumphy
    last modified by Matt Pergram
  • How to add days to system date

    Issue Description Is there a way I can populate a field with the system date token, plus a certain amount of days? ie. Change Data Value = Date + X days. Issue Resolution As long as the field type is date or datetim...
    KCS Integration
    last modified by Roxann McGlumphy
  • How to Filter for Empty or Null Fields in RCE

    Issue Description You want to add a filter to your RCE report to only include records that do not have a value for a certain field. Issue Resolution You can use the field value "Not Available" in the filter module f...
    KCS Integration
    last modified by Roxann McGlumphy
  • 'Not Allowed - Token key not found' Error when Approving an Email Asset

    Issue Description You're receiving an error that states 'Not Allowed - Error approving <asset-name> - {{token-name}} : Token key not found' when trying to approve an email asset.   Issue Resolution T...
    KCS Integration
    last modified by Roxann McGlumphy
  • Merging Account Records in SFDC - Does This Sync to Marketo?

    Issue Description Account records were merged in Salesforce and there is concern if this merge will sync to Marketo. Issue Resolution If you would like this change to be reflected on the affected Contact records tha...
    KCS Integration
    last modified by Roxann McGlumphy
  • SalesForce Sync Error: UNABLE_TO_LOCK_ROW

    Issue Description You receive a notification that the Salesforce sync failed with the error "SalesForce Sync Error: UNABLE_TO_LOCK_ROW"   Issue Resolution This indicates that something else in Salesforce was wr...
    KCS Integration
    last modified by Roxann McGlumphy
  • Change Segment Activity Missing From Activity Log.

    Issue Description A record changes from one segment to another but no Change Segment activity is found in their Activity Log.   Issue Resolution When a segmentation is updated, either adding or removing filters...
    1507095077414__vishals@grazitti.com
    last modified by Roxann McGlumphy
  • Change Segment Activity Missing For Recently Converted Contact

    Issue Description Person appears to have changed Segment, but there is no activity for that 'Change Segment' recorded in the Activity Log. Segmentation was not recently re-approved, so this would not account for the b...
    KCS Integration
    last modified by Roxann McGlumphy
  • Currency type field is rounding off its value

    Issue Description Currency type fields are changing unexpectedly. It may appear that they are being rounded off at first glance, but a better description is that they are being approximated imprecisely. This is a fea...
    KCS Integration
    last modified by Tony Mayse