• Smart Campaign Returns N/A Existing People When Viewing the Leads Affected

    Issue Description The Smart Campaign is returning N/A existing people when viewing the leads affected.   Issue Resolution Check the names of any Smart Lists referenced in the campaign's Smart List and ensur...
    KCS Integration
    last modified by Roxann McGlumphy
  • Email Program Audience Is Showing a Different Number Than the Program Membership Count

    Issue Description After the Email blast program is run, the Audience count is a different number than the members of the Email Program itself.      Issue Resolution The Audience S...
    KCS Integration
    last modified by Roxann McGlumphy
  • Form Pre-Fill Feature Upgrade

    With the evolving best practices and awareness around data privacy, Marketo will be upgrading how we handle form pre-fill.   What change is being made? Starting April 24, 2019, Marketo will only pre-fill form fie...
    Roxann McGlumphy
    last modified by Roxann McGlumphy
  • "Person Was Synced to SFDC" Filter Does Not Return All Synced Leads

    Issue Description Using the "Person was Synced to SFDC" Smart List filter does not return all synced leads. Issue Resolution This filter specifically is searching for the sync activity for when a record runs through...
    KCS Integration
    last modified by Roxann McGlumphy
  • Non-Campaign Activities Shown in Campaign Results

    Issue Description In a Smart Campaign Results section, there are activities showing that are not campaign flow steps.   Issue Resolution Marketo will display any related activities that were a result of the cam...
    KCS Integration
    last modified by Roxann McGlumphy
  • Email With Email CC Isn't Sending to Some CC Recipients

    Issue Description You enabled a field for email CC and it is working for some email CC recipients, but some records on the CC are not receiving the email. Issue Resolution If any of the CC email addresses are known ...
    KCS Integration
    last modified by Roxann McGlumphy
  • Getting Repeated 'Communication Failure' Errors

    Issue Description Getting 'Communication Failure' error popup repeatedly when doing normal operations within the application Issue Resolution Disable all browser extensions especially any dealing with ad blocke...
    KCS Integration
    last modified by Roxann McGlumphy
  • Member of Program or Member of Engagement Program Filter Not Qualifying People As Intended

    Issue Description A Smart List using a "Member of Program" or Member of Engagement Program" filter is qualifying people who are not members of the specified program, or not qualifying people who are members of the pro...
    KCS Integration
    last modified by Roxann McGlumphy
  • Difference between the Acquisition Program and Acquisition Program Name

    Issue Description There are two filters available (Acquisition Program and Acquisition Program Name), but only Acquisition Program Name appears in the lead record and is available as a column in the lead views.  ...
    KCS Integration
    last modified by Roxann McGlumphy
  • Unable to Clone Program From One Workspace to Another Workspace

    Issue Description Unable to clone program from one workspace to another workspace resulting in a Not Allowed message: “The following assets are in use or used by other assets:…” The listed assets in...
    KCS Integration
    last modified by Roxann McGlumphy
  • Difference Between Email Bounce Filters

    Issue Description There are two email bounce filters and they both appear to function the same. Issue Resolution There are two email bounce filters: Email Bounces and Email Bounces Soft The Email Bounces filter onl...
    KCS Integration
    last modified by Roxann McGlumphy
  • NULL Value Qualifying for Smart List Filter With "Less Than" Operator

    Issue Description A Smart List with a filter for an integer field with a specified range value, such as 'less than 100', is qualifying records that have a NULL(empty) value for the integer field.    Issue R...
    KCS Integration
    last modified by Roxann McGlumphy
  • Flashing Clock Icon on Batch Campaign

    Issue Description Why is there is a flashing clock icon next to a scheduled batch campaign?   Issue Resolution Any time the icon in the tree view is flashing it is indicative of an error condition in the campai...
    KCS Integration
    last modified by Roxann McGlumphy
  • Updates to Channel Tag Statuses Not Updating Program Members

    Issue Description Updating Channel Tag Status(es) do not change the assigned status for program members. Issue Resolution When Channel Tag Status(es) are updated, the assigned status for program members do not autom...
    KCS Integration
    last modified by Roxann McGlumphy
  • Smart Campaign results display "Skipped [Lead Score] No change for score value supplied in campaign"

    Issue Description Smart Campaign results display "Skipped [Lead Score] No change for score value supplied in campaign". However, there is no reference of the field Lead Score in a Change Score flow step.   Issue...
    KCS Integration
    last modified by Cedric Roxas
  • The Difference between “Email Bounces” and “Email Bounces Soft”

    Issue Description The exact distinction between the "Email Bounces" and "Email Bounces Soft" filter and trigger is unclear.   Issue Resolution The “Email Bounces” trigger or filter will look only at...
    KCS Integration
    last modified by Roxann McGlumphy
  • User Unable to Import a List in Marketing Activities and Database

    Issue Description User has 'Import List' permission in Marketing Activities and Database but is unable to import a list. The Limited Access message below is being returned: "You do not have sufficient privileges to pe...
    KCS Integration
    last modified by Cedric Roxas
  • Marketo Activities Data Retention Policy

    Activities and Data Retention Activities with Retention Period of 90 days Activities with Retention Period of 25 Months Retaining Data Premium Data Retention Option To enable Marketo to meet the p...
    13b7438e60961ff9becfd2933cd2f136119f537b
    last modified by Mike Reynolds
  • My Tokens Not Appearing in an Email as an Option to Insert

    Issue Description My Tokens not appearing in an email as an option to insert Issue Resolution It is highly likely that the email is not in the program or campaign folder containing the My Tokens. Examples:  ...
    KCS Integration
    last modified by Roxann McGlumphy
  • Unable to Create Subscription for Static List

    Issue Description Unable to create a subscription for static list   Issue Resolution While Subscriptions are not directly available for static lists and are only for smart lists and reports, you can create...
    KCS Integration
    last modified by Roxann McGlumphy