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2 Posts authored by: Janet Dulsky Employee
Janet Dulsky

Marketo Service Update

Posted by Janet Dulsky Employee Nov 20, 2017

Dear Valued Marketo Customer,

 

We are aware there is a network outage potentially affecting your ability to log into Marketo instances, and you may be unable to access the Marketo platform during this time. Our teams are working to resolve this issue as quickly as possible, and we sincerely apologize for any disruption this issue has caused.

 

When: Monday, November 20th

 

Services affected: Access problems to login.marketo.com. Other services like REST API and Munchkin are affected as well.

 

Resolution Steps: Some customers are able to access their Marketo instance by using a direct URL https://app-<PodName>.marketo.com. Your Pod name will be included in your URL string when viewing a page within the Marketo instance. This workaround will work for some customers, but not all.

 

Our teams are actively engaged with our technology vendors to troubleshoot and resolve this issue as quickly as possible. We will continue to keep you updated as soon as we have any additional information to share.

 

Updates: We will continue to keep you informed via https://status.marketo.com/. Please subscribe to the page to receive automatic updates via email or text.

 

We take these incidents very seriously. If you have any questions about this issue, please contact our Customer Support team.

 

Thank you for understanding and for being a loyal Marketo Customer.


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We apologize sincerely for the access issues you are experiencing today on Marketo.com. Features accessed through Marketo.com such as forms, web personalization, etc. are affected due to a domain access issue through our DNS information service provider. The Marketo.com domains are being propagated and should be completed shortly. Marketing automation capabilities such as campaign management and execution, CRM sync, Munchkin, and API are not affected. As soon as domain access is restored, you will no longer experience these issues.


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