Hello Marketing Nation!
As we promised, the additional features to enhance your Universal ID experience in the Support Portal have been released.
1. Now, the Support Portal will recognize both your authorized support and non-authorized UID Contacts in the Support Portal.
2. You can now change the default UID contact instance you selected by going to the My Info tab, and selecting a new instance and then saving.
As a customer using Universal ID, you will now be able to freely access all of your cases and use all the features associated to your UID contact and associated level or Marketo Support.
Please stayed tuned to the Marketo Support Blog for news about our Quarterly Enhancements to the Support Portal for Q2.